Contact festivahaven™ customer support before sending an item back. Include your order number, product name, reason for the request and a clear description of any product or shipment issue. Photographs may help explain visible damage, an incorrect item or a missing component.

Eligibility depends on the product, condition, order circumstances and reason for the request, together with any applicable product-specific terms and mandatory consumer rights. Ask support to confirm the return conditions and any applicable request deadline before shipping an item. Submitting a request does not itself confirm approval.

Keep the kitchen or tabletop item, included parts, accessories, packaging and order materials available for review. Avoid unnecessary additional use, installation or alteration once an issue or potential return is identified. Tell support if the item has been assembled, mounted or used so the request can be assessed accurately.

Where a return is accepted, follow the instructions supplied for that request. Confirm the destination and any reference information before arranging shipment. Sending an item to an unconfirmed address can complicate processing. Keep copies of the relevant instructions and shipping documents.

Return-shipping arrangements and any applicable costs depend on the reason for the request, product, destination and relevant terms. Confirm who arranges shipping, who bears any charge and whether a label is provided before sending the item. This policy does not promise free return shipping for every request.